ITIL® Foundation training course accredited by AXELOS®/APMG

ITIL® Foundation course & exam

The first step to ITIL® Expert

Summary

he ITIL® Foundation course is a 3-day, interactive, classroom-based learning experience. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT Service Management (ITSM) based on ITIL® fice core publications : Service Strategy, Service Design, Service Transition. Service Operation and Continual Service Improvement, while focusing on the required alignment of IT services with Business needs and operational effectiveness and efficiency.

On the last day of the session, participants will take the official ITIL® Foundation certification exam by AXELOS®/APMG which is a requirement for attending any further ITIL® Intermediate course.

COBIT® 5 Foundation training course accredited by ISACA®/APMG

Date of upcoming public sessions

Course calendar

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Select country:  
Start Country Venue Language Price
  27 April Abidjan 890.000 FCFA
  10 June Abidjan 890.000 FCFA
  31 August Paris 1.250 €
  26 October Abidjan 890.000 FCFA


Date guaranteed to run
Public classroom live
Virtual classroom live
Self paced course
Official exam is included
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Early Bird discount

Save 10%* on the price of any registration received, accompanied by its full payment, more than 30 days before the first day of the session.

* This offer is valid for public training sessions only and cannot be cumulated with any other promotional rate.



 

You can also contact us about the organization of an in-house training course

Audience

The ITIL® Foundation (AXELOS®/APMG) course is intended primarily for:

  •  IT professionals,
  •  IT Support staff,
  •  Application Managers,
  •  Business Managers,
  •  Project Managers,
  •  Any member of an IT Team, involved in the delivery of IT services.

Prerequisites

There are no formal prerequisites. However, it is recommended that participants have a basic knowledge of the IT Service Management (ITSM) domain.

Learning objectives

At the end of this course, each participant will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL®
  • Use the terminology defined in ITIL®
  • Identify the concepts and definitions used in the Service Lifecycle
  • Understand Service Strategy concepts
  • Understand Service Design concepts
  • Understand Service Operations concepts
  • Understand Service Transition concepts
  • Understand Continual Service Improvement concepts
  • Understand the best practices of implementing ITIL® in an organization
  • Understand the roles, processes, and components within key areas of IT Service Management based on ITIL®
  • Take the ITIL® Foundation Certification exam

PLEASE NOTE: ITIL® Foundation course is your start towards ITIL® Expert and is not sufficient for individuals who need to develop skills for implementing processes. We can help develop a roadmap for your personal Certification to aid in those objectives. A Capability course would be a recommended next step.

Course agenda


Introduction and background

  •  Introduction
  •  History of ITIL®
  •  The ITIL® Qualification Scheme

Service Management as a Practice

  •  Service
  •  Service Management
  •  Process
  •  Role
  •  Function
  •  Organisation

The Service Lifecycle

  •  Structure, Scope, Components, Interfaces of the ITIL® Core Library
  •  The Service Lifecycle/li>

Service Strategy

  •  Service Models
  •  Service Portfolio Management
  •  Demand Management
  •  Finincial Management

Service Design

  •  Service Catalog Management
  •  Service Level Management
  •  Availability Management
  •  Capacity Management
  •  IT Service Continuity Management
  •  Information Security Management
  •  Supplier Management
  •  Design Coordination

Service Transition

  •  Change Management
  •  Service Assets and Configuration Management
  •  Release and Deployment Management
  •  Service Knowledge Management
  •  Transition Planning and Support

Service Operation

  •  Event Management
  •  Incident Management
  •  Request Fulfillment
  •  Problem Management
  •  Access Management
  •  Functions
    •  Service Desk
    •  Application Management
    •  Technical Management
    •  Operations Management Management

Continual Service Improvement

  •  The Continual Service Improvement Model

Technology and Architecture

Other IT related Frameworks and Standards

Mock exam and review

Conclusion

Official ITIL® Foundation exam (40 questions - 60 mn)

Exam

The official ITIL® Foundation exam is included in the session. It consists of 40 multi-choice questions is 60 minutes duration. The pass mark is 65% or more of the marks, i.e. 26 or more marks out of 40. The exam will be taken on the last day of session either online or in a printed form.

Achievement of this certificate is a prerequisite for any of the ITIL® Intermediate courses and exams.

Trainer

Document sans titre Alain Bonneaud CGEIT® - COBIT® 5 - ITIL® - ISO/IEC 20000 - ISO/IEC 27001


The course ITIL® Foundation (AXELOS®/APMG) is delivered by Alain BONNEAUD (CGEIT®, COBIT® 5 Accredited Trainer). Alain is one of the few people in the world having an extensive experience in the implementation and Assessment of COBI® 5 enablers and holding the COBIT® 5 Certified Assessor certification issued by ISACA®.

Alain Bonneaud is an International Expert in the domains of Governance of Enterprise IT (GEIT®) and IT Service Management (ITIL®, ISO/IEC 20000, COBIT® 5, ISO/IEC 27001, ISO/IEC 38500, PRINCE2®). Alain regularly acts as "IT Governance and Transformation Senior Manager" within International Firms all around the world, to assist them in the implementation of IT Governance and IT Service Management (ITSM). He is also accredited for many years to deliver training and certification: ITIL® ( Foundation, Intermediate and MALC), ISO / IEC 20000, ISO / IEC 27002 and COBIT®.

Alain is also Head of Delegation of Ivory Coast in ISO/IEC JTC1/SC40 and JTC1/SC27 sub-committees, and, as such, he is co-editor of ISO/IEC 27013 (Integrated Implementation of ISO/IEC 20000 and ISO/IEC 27001, published in 2013) and ISO 20000-8 (ISO/IEC 20000 Implementation for the Very Small Entities - To be published).

Price and financial conditions


Fees include the whole package composed of :

  •  training delivery by a trainer approved by AXELOS®/APMG on the complete ITIL® qualification scheme,
  •  personalized welcome in the training room with mineral water, breaks and lunch,
  •  course material approved by AXELOS®/APMG,
  •  official ITIL® Foundation examination (AXELOS®/APMG Qualification),
  •  delivery of the ITIL® Foundation Certifcate (for successful candidates),
  •  group limited to 10 people max. (25 people max. for online courses) in order to guarantee the quality of the interactivity with the instructor.
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Terms & Conditions

To be validated, ITIL® Foundation (AXELOS®/APMG) online registration is requested (a registration link is provided in the "Dates" tab on the line corresponding to each session)

Full payment of the course and exams must be recieved at latest 10 working days before the start of the training. We accept payments by bank transfer, credit card or Paypal.

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Early Bird discount

Save 10%* on the price of any registration received, accompanied by its full payment, more than 30 days before the first day of the session.

* This offer is valid for public training sessions only and cannot be cumulated with any other promotional rate.

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